3.1 The details and the respective levels of difficulty of activities are available for consultation on the website of the Tobogã, and they may be transmitted verbally or sent when requesting information or hiring them.
3.2 Since the activities are heavily dependent on weather conditions, it is possible that your activity has to be changed. The information provided by tobogã on the duration and type of activity is always based on estimated and under ideal circumstances, so they are not owed any rights by changing activities or the same pathways.
3.3 The Tobogã reserves the right to cancel activities, with no compensation. In this case, the Tobogã reimburses the customer of the amount already paid, after deducting the expenses incurred in organizing the respective activity when:
a) are not meeting the number of participants required for each activity (if applicable);
b) climatic conditions, hydrographic, or other security to impracticable;
3.4 Confirmation of the activities are usually carried out with one or two days before the activity date. Due to the instability of the time, the Tobogã is on your right to confirm the activities up to 12 hours before the activity.
3.5 The right to perform an activity with their voucher / proof of purchase ceases when:
a. the customer does not appear at the time and place mentioned in the booking form or transmitted to perform the activity;
b. the client before the start of the activity, do not submit a ticket / voucher / proof of purchase or booking form valid;
c. following the administration of Tobogã, has not received payment of their activity and the client can not, at this time, provide proof of payment. In all these situations, it is considered that the activity was performed. The voucher is void. This also applies to situations where it is not possible to perform the activity due to the circumstances described in the art. 3.3 º .
d. in case of no-show the day of the activity, and if it has not been paid in full activity, will be charged a fee of 10 € / person (due to the activation of insurance, guides, travel, etc..). In the case of voucher `s of companies providing experiences like Smartbox, etc., these rules are followed, i.e. the voucher will be given as used, there will be no refund.
3.6 The participants in activities must comply with the instructions given by the Tobogã guides and other employees, both during and after activities.
3.7 By participating in an activity, clients accept the risks arising there from, not be held liable for the Tobogã.
3.8 The Tobogã is not responsible for any damage or loss of personal equipment (garments, cameras or camcorders, etc...).
3.9 The Tobogã cannot be held liable for accidents resulting from carelessness of the participants or their disregard for the particulars of their guide / instructors.
3.10 The Tobogã cannot be held responsible for acts that do not depend on his will or control as well as its employees.